It’s important to do your homework and find out which shipping line works best for your company’s logistics too.
And you’re going to want to pick carefully, because all shipping lines aren’t created equal. Like a lot of things in life, there are good ones and there are bad ones.
There are more than just differences in quality, too. Some specialize in certain types of cargo or shipping lanes while others are more generalists. Knowing this will help you find the one that meets your international supply chain needs.
What should I ask them?
Call the shipping line and ask them about the shipping lane you’re interested in. Ask them if they will load specific types of packing, such as flexitanks. Also ask them about their policies on rollovers and delays or any other worry you might have. If you’re shipping dangerous goods, it’s good know what their policies are.
In our experience, even just getting a feel for how they do customer service can tell you a lot about a company. If problems occur on the vessel, you want to know that your voice will be heard and your concerns addressed.
Don’t put yourself at the mercy of others for information about your global logistics. It’s your shipment, so be proactive in developing the process and understanding what’s happening.
If or when a problem occurs, you will be better prepared for it.
Think of logistics as a department in your company, and the shipping line is a member of the team.
Who is Corey Nelson?
I’m CEO and owner of 4C Global Logistics. My team sources, finances, and delivers the products that fit your international supply chain management needs. To show our commitment to your company’s success, we take ownership of the products while they are being shipped, removing the problems and stress of commission-based deals. We pride ourselves on our transparent and responsive process. Questions or problems related to global logistics (third party logistics, 3pl) or SCM? Let us help.
Photo Credit: Ken Banks